Now employs over 220 FTE with a capability to expand to 330 FTE across both of its extensive websites in Glasgow and Stratford upon Avon to accommodate additional capacity.
Widely regarded as a pioneer in regards to creation and the use of new technologies has established itself as a market leader when preserving its independence from larger less agile competitors. Considering that the businesses launching back in 2008 and its staff have won lots of high profile business awards including, Best use of technology for itself service customer portal WeWantToSayYes.co.uk and in 2016 because of its voice recognition dialler platform, as well as being known for advanced use of technology is to date the only DCA to have won both very best customer and best commercial DCA.
Broad industry appeal, works with a variety of clients from lots of different sectors including, Banking and finance, Telecoms, Utilities, Insurance and Health Care, we can work seamlessly across these sectors because of our advanced on grooming procedures which are intended to facilitate a comprehensive comprehension of our clients business prior to beginning work with them.
When you operate without a taken for granted, we all have the time to get to know you and your clients, the approach we invent for you is unique to your business needs and evolves together with our venture.
Customer focussed, has worked with the impression that regardless of the current situation a customer finds themselves dealing with, which they may be and will always stay a valued client of their customers, this ethos ensures that functions with its customers across a selection of debt forms and age. As well as working with clients on overdue arrears and elderly debt balances also works with a number of clients at very early stage arrears, frequently in a white label capacity representing and carrying the brand name of a number of the UK's biggest names.
Investing in our people, we are a professional services company working to a very high set of criteria which are governed by the Financial Conduct Authority, and as member of the highly recognized Credit Services Association we are committed to ensuring that all our people work to the very highest of standards. Development and training play an integral part in the working lives of weblink all employees at all levels, Training doesn't finish once induction is completed but is present throughout the working atmosphere.
Quality assurance plays an integral role in all that we do at; QA touches all elements of our organization and is coated Kinum: A Smarter Debt Collection Agency with our line of defence and backed up via our very own internal audit team and different compliance functions.
Groups senior management team is composed of some of the most experienced and well recognized professionals in the business, with over a 150 years combined experience in the realm of financials.